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How-To Videos

Step-by-step walkthroughs for everything in PocketTrack. Click any title to jump straight to it.

Contents
01How to sign up for PocketTrackGetting Started02Initial Setup WalkthroughGetting Started03Setting Up Your Locations & MachinesGetting Started04Inviting Your TeamTeam Management05Roles & Access ControlTeam Management06Flagging and Tracking a MachineDaily Operations07How to Log an EventDaily Operations08Parts Requests & Warranty ClaimsDaily Operations09Using the Customer KioskCustomer Kiosk10Handling Refund RequestsCustomer Kiosk11Setting Maintenance RemindersMaintenance & Reminders12Reviewing Maintenance HistoryMaintenance & Reminders

Getting Started

How to sign up for PocketTrack

Create your PocketTrack account, confirm your email, and open your organization in a few minutes.

Initial Setup Walkthrough

A full walkthrough of your first login — settings, preferences, and what to do first.

Setting Up Your Locations & Machines

Add your laundromat locations, then catalog your washers, dryers, and other equipment with model, serial number, and priority.

Team Management

Inviting Your Team

Add attendants, technicians, and managers with email invites and role-based access.

Roles & Access Control

Understand the difference between Admin, Technician, Attendant, and View Only roles.

Daily Operations

Flagging and Tracking a Machine

Mark machines Working, Awaiting Follow-Up, or Out of Service, log the reason, and follow the repair through to fixed.

How to Log an Event

Record repairs, inspections, cleanings, and notes directly on a machine's history.

Parts Requests & Warranty Claims

Submit and track parts requests and warranty claims tied to specific machines.

Customer Kiosk

Using the Customer Kiosk

Set up the customer-facing kiosk so customers can report machine issues and request refunds on the spot.

Handling Refund Requests

See how customers submit refund requests through the kiosk and how to process them.

Maintenance & Reminders

Setting Maintenance Reminders

Create recurring reminders for routine service so nothing gets missed.

Reviewing Maintenance History

Pull up a machine's full service history and understand your fleet's health over time.